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Technical Support Representative
We are looking for 25 motivated English Call Center Agents to join our team. In this role, you will be the first point of contact for our customers, delivering excellent customer service and maintaining high customer satisfaction. The ideal candidate will have great communication skills and a customer-oriented mindset.
Responsibilities
Handle incoming calls in a professional and timely manner.
Address customer inquiries, providing information about our products and services.
Resolve customer complaints and problems with patience and understanding.
Experience
2+ years
Location
Bregu i Diellit, Prishtinë
Type of job
Full time position
Update customer records in the database, as required.
Collaborate with internal teams to ensure customer needs are met.
Report on call center performance and suggest improvements.
Qualifications
Proven experience in a customer service role, preferably in a call center.
Excellent command of English, both written and verbal.
Strong phone handling, active listening, and communication skills.
Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
Ability to work in a fast-paced environment, handle stress, and stay calm under pressure.
High school diploma; further education or training in customer service will be a plus.
Thank you for your interest for being part of the team. Please fill out the form below and one of our human resources representatives will get back within 24 hours.
